Refund policy

Returns & Refunds

Made to Order Because all of our products are made to order specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review your order carefully before completing your purchase.  We do hope you will love the product you receive. 

Order Cancellations If you need to cancel your order, you may do so directly from the Order Status page or the Thank You page after checkout. Cancellations are only available for unfulfilled orders and must be requested within 1 hour of placing your order. After this window has passed, or once your order has been fulfilled, it can no longer be canceled.

We accept returns within 30 days of delivery for items that arrive damaged, defective, or incorrect.

If your item arrives damaged or incorrect, you must contact us immediately upon receipt. Please email info@camameel.com with photographic evidence so we can begin the review process. All return requests are subject to review and approval.

Store Credit Only: All approved returns will be issued as store credit. No cash refunds or original payment method refunds will be provided.

Incorrect Items If you received the wrong item, you are eligible to return it in exchange for the correct item. Please contact us immediately upon receiving your order so we can resolve the issue promptly. We will cover all return shipping costs if you received an order with the incorrect items and we are at fault. 

Return Shipping For damaged or defective items, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for lost return packages.

Non-Returnable Items All items not received damaged, defective, or incorrect item are considered final sale and are not eligible for return or exchange.

Questions? Contact us at info@camameel.com and we'll be happy to help resolve any issues with your order.